COVID 19 Response

COVID 19 Response
Identity Dentistry Services

At Identity Dentistry, the health and well-being of our patients, staff and the broader community has always been our top priority. As a result, the practice is implementing a number of precautions to reduce the risk of spreading the virus.

Precautions we are taking in our practice:

  • Screening all patients prior to booking and attending appointments and requesting patients to attend the practice unaccompanied unless essential
  • Notice placed on front door reminding patients we are unable to treat a confirmed or suspected case of COVID-19
  • Notice placed on front door notifying of various steps they need to undertake before treatment – e.g. sanitising hands, wearing of provided mask, completing pre-treatment form, hand washing
  • Compulsory use of hand sanitizer at the entrance of the practice
  • Patients must complete and sign a pre-treatment form using a sanitised pen provided which a receptionist must then cite
  • Ensuring that social distancing is maintained in our waiting room and reception area
  • More frequent cleaning and disinfecting of areas of touch including the door handles, waiting room seats, the bathroom, the front desk etc.
  • Removal of all magazines and books from the waiting area
  • Accepting payment via EFTPOS only – we cannot accept cash until further notice
  • Ensuring that all our staff are well and requesting them to stay home if they or a family member is unwell

Precautions we are taking when treating patients:

  • Where possible, patients will be asked to gargle a provided mouth rinse for 1 minute immediately prior to treatment
  • Dentists are using rubber dam isolation within patients’ mouths where possible when completing treatment
  • We already employ best practice infection control and sterilisation protocols and adhere to all Australian Dental Association requirements and recommendations, but we have put further emphasis on this with extra measures taken
  • Our dentists and nurses wear complete personal protective equipment (PPE)

We want to reassure you that we are implementing all possible measures so as to protect you, our staff and the broader community.

Please continue to do whatever you can to minimise risk – wash your hands thoroughly and frequently, avoid touching your eyes, nose, ears and mouth, cough and sneeze into your elbow or a tissue and then wash your hands, and seek medical advice if you are experiencing any COVID-19 symptoms (fever, cough, sore throat, breathlessness, loss of smell or taste, diarrhea or vomiting).

We would like to thank you for your understanding.